TOPICS FOR BUSINESSES

KEYNOTES

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DON’T PICK THE LOW HANGING FRUIT

"Don't settle for customers who come "cheap and easy."   The conventional wisdom to "Pick the Low Hanging Fruit" is a strategic holdover from a far less connected and competitive era.  In today's world, you need AND YOU DESERVE customers far better than the "low hanging fruit."  Inspire your team with a fresh and compelling philosophy that charges you to pursue customers who are  "Ready, Willing & Worthy" of your distinct value.  

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HOW TO CRACK THE DEVOTION CODE

"Once upon a time it was the job of a business to supply “quality & value," but those fairy-tale days are over."  Today, all sorts of companies are competing to transform mere customers into vigorously engaged communities.  Intense customer loyalty isn't just for companies like Apple and Harley-Davidson.  Matt Lehrman shares 5 profound insights by which business leaders can attract and sustain their customers' most fervent support. What are you waiting for? If you’re not diligently pursuing your customers' loyalty, someone else surely is. 

CONVERSATIONS

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CUSTOMER CONVERSATIONS: A Practical & Profound Discussion

"What do your customers want most from you and your business?"  You’re invited to a candid, thought-provoking, and entirely unscripted conversation with your own actual and/or desired customers. There is no one-way mirror - in fact, there's no distance at all - between you and this unfiltered focus group.  Partake live and in-person for a direct opportunity to seek answers to the most sensitive and profound questions you’ve ever wanted to ask your customers.

WORKSHOPS

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ENGAGEMENT EVERYWHERE™: Elevate Your Customers from Apathy to Zeal

Building on the themes of Matt's HOW TO BREAK THE ENGAGEMENT CODE keynote, this workshop delivers a comprehensive framework to pursuing loyalty and customer engagement.  

THIS WORKSHOP IS ALSO AVAILABLE FOR VISTAGE PRESENTATIONS

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FUTURECAST: A Strategic Exercise of Connecting Vision to Opportunity

How will the world be different in 5 years?  Changes in technology, demographics, economics and more demand that we stretch our capacity to anticipate, recognize, and adapt to change.  Matt Lehrman leads a series of thought exercises that energize management teams, company retreats, association gatherings, and strategic planning meetings.  Released from today's constraints and worries, use this session to open yourself and your team to creative and productive possibilities.

Consulting Services

Learning

  • Customer Journey Assessments
  • Data Analysis
  • Customer-Perspective Evaluations
  • Mystery Shopping

Management

  • Visioning & Strategic Planning
  • Meeting Facilitation
  • Crisis Intervention
  • Retreat Design & Facilitation

Innovation

  • Customer Engagement Frameworks
  • New Venture Explorations
  • Creative Collaborations