Videos on Engagement

This Pet Rock has a lot to say about the value of engagement in your business.

Here's what it takes to exceed expectations at the intersection of your customers' willingness to buy and your readiness to sell.

What's the difference between customer service and customer engagement?  

Here's a 2-minute video that summarizes the Audiences Everywhere Workshop, specifically designed to meet the audience development challenges of arts & cultural organizations.

From the earliest days of presenting my Audiences Everywhere workshop for arts & cultural groups, I've warned against the conventional wisdom of "picking the low hanging fruit."